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Customer service follies
It’s important not to write a blog post or Tweet in anger or frustration. Lots of people say you should count to 10 before you hit “publish” or send. I agree with this advice, and I took it in the case...
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Under-promise. Over-deliver.
Listening again last night to Guy Kawasaki’s book, Enchantment: the Art of Changing Hearts, Minds and Actions, one of his tips on “How to Enchant Your Boss” was (and I’m paraphrasing because it was an...
View ArticleiPhone 5: “A whole extra row of icons”
That’s how my good friend Reed Smith deadpanned on the “amazing productivity improvement” he’s seen with his new iPhone when he was in Minnesota for our Social Media Week at Mayo Clinic. That reminded...
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